Reference

How We Handle Your Personal Data

At cagurbet login, your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is collected only for the purposes described…

Data collected for account use onlyDANA, OVO, GoPay & QRIS transaction records protectedYou may request access or deletion at any timeNo data sold to third partiesJakarta & Surabaya accounts covered equally
cagurbet login How We Handle Your Personal Data
PRIVACY CONTACT

How to Reach Our Data Team

If you have a question about how your data is handled, want to correct information on your account, or wish to submit a deletion request, our privacy support team is reachable seven…

Live Chat Connect to our privacy support team via live chat inside your account dashboard. Available 07:00–23:00 WIB, seven days a week, for data queries and account correction requests.
Email Support Send data access, correction or deletion requests to our privacy inbox. We aim to respond within 24 hours and complete verified requests within five business days of identity confirmation.
In-App Privacy Form Navigate to Account Settings → Privacy on any device to submit a structured data request. The form logs your submission instantly so you have a reference number for follow-up.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Our data handling practices cover everything from how cookies work in your browser session to how long we keep your QRIS transaction logs after an account is closed.

Cookies & Session Data

We use session cookies to keep you logged in and analytics cookies to measure page performance. You may disable non-essential cookies through your browser settings at any time without losing account access.

Payment Data Encryption

All payment identifiers — DANA wallet IDs, OVO numbers, GoPay tokens and QRIS references — are stored using AES-256 encryption. Raw payment credentials are never held on our application servers after a transaction completes.

Account Security Verification

Before releasing any personal data to you upon request, we verify your identity through a two-step confirmation: your registered email plus a one-time code sent to your linked mobile number.

Data Retention Schedule

Active account data is kept for the duration of your account. After closure, transactional records are held for five years to meet Indonesian financial compliance requirements, then securely deleted.

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks) and identity verification services strictly necessary to run your account. We do not sell or rent your data to marketing companies.

Your Right to Correction

If any detail on your account — name spelling, registered phone number or email — is incorrect, contact our privacy team via live chat or the in-app form and we will update the record within two business days.

Your Privacy Questions Answered

The questions below cover what our Indonesian users ask most about how their data is used, stored and protected on cagurbet login. If your question is not listed here, the privacy team is reachable by live chat between 07:00 and 23:00 WIB every day of the week.

We collect your full name, email address, date of birth, mobile number and the payment method identifier you link — such as your DANA, OVO or GoPay account number. Device and IP data is also logged for security purposes.

Transactional records, including QRIS and DANA payment logs, are retained for five years after account closure in line with Indonesian financial record-keeping rules. All other personal data is deleted within 30 days of a confirmed closure request.

Yes. Submit a data access request via Account Settings → Privacy or by emailing our privacy inbox. After identity verification through your registered email and a one-time code, we will deliver your data within five business days.

We share data only with payment processors — DANA, OVO, GoPay and QRIS networks — and identity verification services needed to operate your account. We do not share, sell or rent data to advertisers or marketing companies.

Navigate to Account Settings → Privacy on any device and submit a deletion request, or contact live chat between 07:00–23:00 WIB. We will confirm receipt immediately and complete verified deletion within five business days.

All payment identifiers are stored with AES-256 encryption. Raw credentials are never kept on our application servers after a transaction completes. Access to payment data is restricted to authorised processing systems only.

This policy applies to all accounts registered in Indonesia. Specific data handling features or retention periods may vary where local law requires a different approach — availability of certain features depends on local law.